713The complexities of the
Internet
The Internet is but one facet of the Computer and
IT technology worlds. For example if we look at but one example of one job requirement we would see that the knowledge required
is immense for example an help desk worker would be required to Communicate in electronics and in person with computer users
who experience difficulties, determine and document problems and needs experienced,
Consult company user guides, technical IT manuals and other complex documents to research develop and implement solutions, Providing advice and training to
users in response to identified difficulties, Collecting organizing and maintaining problems and solutions logs for other technical support analysts use
Many Helpdesk Support need a min of 2 years Tech Support
over Troubleshoot & resolve Telephone/PC issues is essential with Windows NT/XP in a networking environment and remote
environment,. Excellent analytical & problem solving skills are needed and they need to be Proficient in MS Office applications
and software. Computer an Technology Knowledge includes Windows and Hardware, Networking software and hardware, Networking
security , Internet knowledge Server help Office Suites knowledge is also essential along with the knowledge of communication
software.
As you can see the background and the sometimes invisible
world of the IT environment can be a complex one. We can be happy and appreciative of the those geeks as they are sometimes
called who keep us happy as we sit at our computers oblivious to the work that went into the machinery that we have in front
of us. Happy surfing.
